Member Account Issues

How do I fix problems with my Member Account?

For locked accounts, contact Customer Service for assistance. We can look up your account by your name, username, and/or email address and unlock it for you. Once unlocked, we will email you instructions for accessing the account portal and if necessary, resetting your password.

Forgotten password – there is a link to reset your password here (you may want to bookmark this link for logging in to the Member Portal later). You will need to provide the email address associated with your account to receive further instructions.